Privacy Policy

Why do we collect your personal information?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country?

Some of our service providers, including analytics and advertising providers such as Google, may store or process information on servers located outside Australia, including in the United States. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

What about sensitive information?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: https://www.oaic.gov.au/

Cookies, analytics and advertising?

We use cookies and similar technologies, including Google Analytics and Google Ads, to understand how our website is used and to measure the effectiveness of our advertising. When you submit an enquiry through our website, we may share limited information you provide, such as your name, email address and phone number, with Google in a hashed (encoded) form that cannot be read as plain text, to help measure the effectiveness of our advertising (a feature known as enhanced conversions). Google handles this information in accordance with its privacy policy at policies.google.com/privacy. You can opt out of personalised advertising at adssettings.google.com and manage cookies through your browser settings.